🔄 PakNex™ Refund & Return Policy

At PakNex™, your satisfaction means everything to us. 💖 We work hard to deliver high-quality products and a trusted shopping experience. If something isn't right with your order, we're here to help!

📅 Return Window

We offer a 7-Day Return Policy from the date of delivery.

To be eligible for a return, the product must be:
✅ Unused and in its original condition
✅ In its original packaging
✅ Accompanied by proof of purchase or order number

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✅ Return Eligibility

You can request a return if:

🔹 You received a damaged or defective product.
🔹 You received the wrong item.
🔹 An item is missing from your order.
🔹 The product arrived in an unsatisfactory condition.

📦 Damaged Product Procedure

If your item arrives damaged:

1️⃣ Contact us within 24 hours of delivery.
2️⃣ Share clear photos or videos of the product and packaging.
3️⃣ Our team will review your request and arrange a replacement or refund.

🔁 Wrong Product Procedure

Received the wrong product? No worries!

1️⃣ Contact PakNex™ within 24 hours of delivery.
2️⃣ Send your order number and product photos.
3️⃣ We'll arrange a replacement or refund after verification.

📭 Missing Item Procedure

If an item is missing from your order:

1️⃣ Contact our support team within 24 hours of receiving the parcel.
2️⃣ Share your order details and, if possible, an unboxing video.
3️⃣ We will investigate and resolve the issue as quickly as possible.

❌ Non-Returnable Items

The following items cannot be returned:

🚫 Products damaged due to misuse or improper handling.
🚫 Used products that are not in resalable condition.
🚫 Personal care and hygiene items.
🚫 Clearance, discounted, or final-sale products.

💰 Refund Approval Process

Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund request.

⏳ Refund Timeline

Approved refunds are processed within 7–10 business days after the returned item has been received and inspected.

💳 Refund Method

Cash on Delivery (COD) Orders

💵 Refunds will be transferred via bank transfer or another mutually agreed method.

Prepaid Orders

💳 Refunds will be processed through the original payment method whenever possible.

🔄 Exchange Option

Depending on product availability and the issue reported, PakNex™ may offer a replacement instead of a refund.

🛍️ Our Promise

✨ Quality Products
✨ Secure Shopping Experience
✨ Fast Customer Support
✨ Customer Satisfaction Guaranteed

📞 Need Help?

Our support team is always here for you.

📧 Email: Paknex.pk@gmail.com
📱 Phone: 03171724788
🕒 Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM
⏱️ Response Time: Within 24 Business Hours

💖 Thank you for shopping with PakNex™ – Your Trusted Destination for Smart, Innovative & Trending Products Across Pakistan! 🇵🇰